What if my points are wrong?

Sometimes this can happen if you purchase in-store and forget to tell us you have an online account.  We can easily adjust your points if there is an error – please describe your situation [...]

Do I receive invoices for my online orders?

Yes – all invoices are emailed to your account e-mail address and can also be accessed by navigating to the My Account link and choosing View Orders from the left hand menu.

How secure is your website? Is my personal information protected?

Absolutely, our secure website is SSL certified by Let’s Encrypt via WPEngine using 256-bit encryption on all transactions. Transactions are processed using either Stripe’s secure [...]

Which payment methods do you accept?

We accept all major credit cards in addition to Paypal.  All transactions are secure and encrypted behind our SSL certificate.

What are Meraki Points?

Meraki Points are part of our rewards program and are earned for a variety of activities that include signing up for our newsletter, creating an account and more.  You also earn 1 points for [...]

When will my items arrive?

Most orders will arrive in 2-3 business days if you are located in the United States.  Based on past shipments – 97% of shipments arrive within 2 business days. International shipping timelines [...]

How much does shipping cost?

To keep this as simple as possible for our customers – we charge a flat $7.99 2-day shipping fee to any location in the United States. For large or bulky items we charge a flat $7.99 2-day [...]

Do you ship internationally?

With the exception of the EU – Yes! We charge a flat rate of $30 for standard USPS shipping anywhere in the world.

Can I exchange my item(s)?

You may exchange any item you wish for a different size or store credit. Our 14-day policy applies to exchanges as well. Items must be returned in original packaging and show no signs of wear or [...]

Does Meraki Moon accept returns?

Yes we do! Meraki Moon has a 14 day return policy. If you wish to return an item we ask that you please fill out our return form and we will begin processing your return claim as soon as [...]